Software Support Request

To submit a software support request, fill in all the required information, provide a detailed description of the problem you are experiencing and the steps to reproduce this error. Attach up to five files for us to use in diagnosing your error. We will try to respond within 3 business days.

For Support:

Phone:Ā 1 (888) 330-1345Ā for USA
Outside North America:Ā +1 (360) 738-9835
Email:Ā support@retrotec.com

Business Hours: 8:00 to 16:00 PDT
(11:00 to 19:00 EDT)

For EU Support:

Phone:Ā +31 (0) 522 282941
Email:Ā supportEU@retrotec.com


Business Hours: 9:00 to 17:00 CET